We`ll be happy to help. Customer Release (PDF 64 KB) Notice of Termination (PDF 121 KB) Product Green Conditions (PDF 47 KB) Direct debit is easy to set up and makes paying your energy bill a breeze. You can find our collection conditions here. For a limited time, we may terminate your benefits with a period of 14 days if you violate an essential contractual clause, z.B. If you don`t pay your bill on time. The 14-day notification gives you time to correct the violation so that your services are not disrupted. When you signed up for services from us, you accepted a certain rate for the service known as a „user fee.“ The rate of your service is under „“ www.originbroadband.com/call-tariffs. If the problem with the service is that you need to move to a new property, you have the option to transfer your services to your new address.
If a service visit is required on your original or new site (or both), a fee is charged for each visit. You will be informed of the tax before each service visit. Moving services into your new home usually involves some sort of one-time cost. If you need to send us a written message about your service or this agreement, it should send a written letter to make sure it arrives. We cannot guarantee that we have received another notification from you, which means that communication does not serve its purpose. This agreement between you and Origin Broadband is governed by the law of England and Wales. Any dispute that cannot be resolved without legal action is referred to the district court closest to the place where the dispute is settled. And here are some other important information about your agreement: Here you will find our contractual terms for the retail retail market – this includes the sale of electricity, natural gas, greenpower and/or green gas in your property.
If Origin is your dealer for more than one of these products, you have a separate agreement with us for each product. Our employees work hard to ensure that we meet the following conditions at all times. If you would like more information that will not be processed below, please visit our help and support page If you sign up for one of our call packages, you agree to pay for your services at a certain price. This phrase is called a „use fee.“ Conversation fees are available under the www.originbroadband.com/call-tariffs. By joining Origin as a customer, you agree to follow these conditions the entire time you have a service with us – and beyond.